Returns
Our return and exchange window spans 30 days from the date of purchase. We appreciate that selecting personal items online requires confidence, which is why we accommodate returns and exchanges for a full refund within this 30-day trial period, provided a valid proof of purchase is furnished. Please be advised that product degradation or damages resulting from normal wear and tear are strictly excluded from our replacement warranty.
Most items from House of Kailash are eligible for return, provided they remain completely unused, unaltered, and secured within their original packaging. Please note that customers are responsible for all return shipping fees. Original outbound shipping logistics fees, along with ancillary service fees such as custom gift wrapping, are permanently non-refundable.
However, if the return is a direct consequence of an operational error on our part—such as dispatching an incorrect item or a verified manufacturing defect—House of Kailash will fully assume the return shipping expenses. Upon secure receipt and processing of your return at our facility, a refund or an exact-item replacement will be issued, subject to real-time inventory availability.
Crucial Policy Restrictions:
- Once an exchange transaction is finalized and a replacement item is dispatched, that specific order is permanently ineligible for any future monetary refunds.
- If 30 days have elapsed since your initial purchase date, we are legally unable to extend a refund or exchange under any circumstances.
- Promotional items, free gifts, or products claimed under special "free-plus-shipping" offers are classified as Final Sale. These items are strictly exempt from all returns, refunds, or exchanges.
Mandatory Return Eligibility Standards
To ensure your return is successfully approved, the product must be presented in its original, pristine condition: entirely unused, unmarked, and stored securely within its original manufacturer packaging.
Pre-paid return shipping labels will be generated and issued exclusively for items that arrive defective or structurally damaged, provided they are reported within our 30-day policy window. For all standard buyer-remorse returns, shipping rates will fluctuate dynamically based on total parcel package weight, your geographical residence, and the international courier network selected.
Ancillary Non-Returnable Categories:
- Digital or physical Gift Cards
- Custom-tailored or personalized merchandise
- Esoteric goods including sage sticks, ritual candles, and specialized soaps once the protective seal has been broken or used
- Clearance items purchased under clearance or special promotional tiers
Damaged, Erroneous, or Missing Orders
If your order arrives structurally compromised, defective, incorrect, or with missing components, please contact our global operations desk immediately at service@houseofkailash.com. We request the opportunity to resolve the matter and elevate your shopping experience; our ultimate benchmark is your 100% satisfaction. We welcome all consumer feedback to continuously refine our infrastructure—please feel free to email our team at any time.
Extended Defect Warranty:
For defective merchandise reported within 1 full year of the purchase date, customers presenting valid proof of purchase are eligible to request an exclusive, non-transferable 50% discount promotional code to purchase an exact replacement of the same item.
For defective merchandise reported within 1 full year of the purchase date, customers presenting valid proof of purchase are eligible to request an exclusive, non-transferable 50% discount promotional code to purchase an exact replacement of the same item.
Important Logistical Warning: Do not, under any circumstances, mail your return package back to the fulfillment address printed on the original shipping label. Doing so will result in an untraceable parcel loss, and your refund will be forfeited.
Refund Processing Framework
Upon the physical arrival of your return at our clearing warehouse, our internal auditing team will conduct a thorough quality inspection. You will receive an automated email notification detailing the formal approval or rejection of your settlement.
If your return meets all compliance criteria, your refund will be authorized instantly. A credit will automatically be executed back to your credit card or original gateway payment method within 1 standard business week. Please bear in mind that original freight shipping costs are structurally non-refundable. If you have completed this entire timeline and have still not received your credit, contact our financial support desk directly at service@houseofkailash.com.
Tracking Late or Missing Settlements:
If your authorized credit has not appeared, please re-verify your mobile banking application or ledger statement. Next, contact your credit card underwriting company; international banking institutions often require administrative processing windows before a credit is officially posted to your ledger. Following this, contact your banking institution directly to check pending clearing wires. If all steps are exhausted and the funds remain missing, reach out to us at service@houseofkailash.com.
If your authorized credit has not appeared, please re-verify your mobile banking application or ledger statement. Next, contact your credit card underwriting company; international banking institutions often require administrative processing windows before a credit is officially posted to your ledger. Following this, contact your banking institution directly to check pending clearing wires. If all steps are exhausted and the funds remain missing, reach out to us at service@houseofkailash.com.
Exchanges and Corporate Gifts
- Standard Product Exchanges: Product replacements are authorized exclusively for merchandise that arrives defective or damaged prior to delivery. To request an exact-item exchange, please file your petition with our support desk at service@houseofkailash.com.
- Gift Orders: If the purchase was formally flagged as a gift at checkout and shipped directly to your residence, you will receive a digital gift credit matching the exact value of your return. Once the return parcel passes warehouse inspection, a digital gift certificate code will be transmitted to your email. If the item was not flagged as a gift, or if the gift-giver had the parcel delivered to themselves first, the refund wire will be sent directly to the original purchaser, who will be notified of the return.
Independent Returns (Without Pre-Paid Labels)
If you elect to execute a return outside of our pre-paid infrastructure, you must assume full upfront financial liability for all return shipping tariffs. Outbound shipping fees are structurally non-refundable. If an unapproved return incurs corporate processing or clearing tariffs, those exact fees will be deducted from your final refund settlement.
Depending on your geographical location, the inbound transit window required for your replacement product to arrive may vary. We strongly command the use of a secure shipping service that provides a verifiable tracking identifier. House of Kailash explicitly disclaims all legal liability for packages that are lost in global transit if dispatched via an unverified or non-trackable carrier network.
Global Consumer Support Desk
To secure the precise regional warehouse routing address for your return, please do not use the package label. Instead, coordinate directly with our staff via the channels below:
- Official Corporate Email: service@houseofkailash.com
- Social Support Handles: @House of Kailash (Facebook)